Attention Investors

Dear Investor,

As you are aware, under the rapidly evolving dynamics of financial markets, it is crucial for investors to remain updated and well-informed about various aspects of investing in securities market. In this connection, please find a link to the BSE Investor Protection Fund website where you will find some useful educative material in the form of text and videos, so as to become an informed investor.
https://www.bseipf.com/investors_education.html

For any complaints pertaining to securities broking please write to connect@bondbazaar.com , for DP related to connect@bondbazaar.com . Please ensure you carefully read the Risk Disclosure Document as prescribed by SEBI.

Procedure to file a complaint on :: SCORES :: Register on SCORES portal. Mandatory details for filing complaints on SCORES: Name, PAN, Address, Mobile Number, E-mail ID. Benefits: Effective Communication, Speedy redressal of the grievances.

Investments in securities market are subject to market risks; read all the related documents carefully before investing.

No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. Don’t worry about refund as the money remains in the investor's account.

In absence of a response/complaint not addressed to your satisfaction, you may lodge a complaint with:

• SEBI at https://scores.sebi.gov.in
• NSE at https://investorhelpline.nseindia.com/NICEPLUS/
• BSE at https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx
• CDSL at https://www.cdslindia.com/Footer/grievances.aspx
• Smart ODR at https://smartodr.in/login

CLIENT REGISTRATION DOCUMENTS IN VERNACULAR LANGUAGE

Escalation Matrix

Procedure for Opening an Account

• Click Here To Access the PDF Document
• https://youtu.be/SlhjP_KUKXU

We are providing an online closure facility

To close your account, log in and go to your profile page, scroll to the bottom of the page to access account closure request system.

Procedure for filling a Complaint

At Bondbazaar.com we strive to provide an exceptional service and ensure client satisfaction with our products and services. Your feedback is of utmost importance to us, as it helps us improve our offerings and meet expectations. If you have any concerns or complaints, we want to hear from you so we can address them promptly.

Clients are requested to write us on email from the registered email id on connect@bondbazaar.com .

We understand that sometimes issues may arise, and we are committed to resolving them as efficiently as possible.

If the client is not satisfied with the response from the connect team client can further raise this issue on complaints@bondbazaar.com

Share the detailed description of your complaint or concern. The more specific you are, the better we can understand the issue and address it effectively.

If applicable, mention any relevant order numbers, account details, or transaction references to help us locate your information quickly

Once we receive your complaint, one of our experienced customer support representatives will be assigned to your case. You can expect a response within 24 hours, acknowledging receipt of your complaint, and outlining the next steps

Please be rest assured that we take your complaints seriously and treat them with the utmost confidentiality. Our team will thoroughly investigate the matter and work diligently to find a resolution that meets your satisfaction.

In the meantime, if you have any urgent issues or immediate concerns, don't hesitate to contact our customer support team on +91 7400401010.

We look forward to assisting you and turning your negative experience into a positive one.

Registered Office Address